A massive fire broke out in the food court of Phoenix Mall in Mumbai’s Kurla area on Thursday evening, causing panic among shoppers and staff. Emergency services, including local police and the fire brigade, were promptly deployed to the scene to contain the blaze. Fortunately, no casualties have been reported so far.
The incident took place in one of Mumbai’s busiest shopping centers, leading to an immediate evacuation of visitors as authorities worked to control the fire. According to early reports, the fire is believed to have originated in an electric duct on the first floor, which houses the food court. Witnesses described scenes of chaos as thick smoke filled the mall, forcing people to flee the area.
Swift Response by Authorities
Mumbai’s fire brigade acted swiftly, dispatching multiple fire tenders to tackle the flames. Firefighters worked tirelessly to prevent the fire from spreading to other sections of the mall. As per sources, the blaze was brought under control before it could cause any severe structural damage.
Local law enforcement was also present to manage crowd control and ensure the safety of shoppers. “The fire started suddenly, and we saw flames and smoke rising from the food court area. The mall security and fire brigade acted quickly, evacuating people safely,” said a witness at the scene.
Mumbai: Major Fire Breaks Out In Food Court Of Phoenix Market City Mall In Kurla; No Injuries Reported
Video by: @vijaygohil3419 #Mumbai #mumbainews #kurla #PhoenixMarketCity pic.twitter.com/B6hHhGAu3B
— Free Press Journal (@fpjindia) April 3, 2025
Cause and Investigation Underway
The exact cause of the fire is yet to be determined, though preliminary investigations suggest an electrical fault. Authorities are now conducting a detailed inquiry to confirm the reason behind the incident and assess whether any lapses in fire safety protocols contributed to the situation.
This fire incident serves as a reminder of the importance of fire safety regulations in public spaces. Many visitors expressed concerns about whether adequate safety measures were in place at the mall, urging authorities to conduct thorough inspections to prevent similar incidents in the future.
Mall Operations Temporarily Halted
Following the incident, Phoenix Mall has temporarily suspended operations in the affected areas. Business owners and restaurant operators within the food court are assessing the extent of the damage. While no official statement has been released regarding the reopening, mall authorities assured that safety inspections and necessary repairs would be carried out before resuming normal operations.
Phoenix Mall is a popular shopping and entertainment hub in Mumbai, attracting thousands of visitors daily. The fire has raised concerns about safety preparedness in large commercial spaces, prompting discussions on improving fire response strategies in high-traffic areas.
Eyewitness Accounts
Many customers took to social media to share videos and images of the incident. A shopper who was inside the mall at the time said, “We suddenly heard people shouting ‘fire!’ and saw smoke filling the corridors. Thankfully, security staff guided everyone out safely.”
Authorities have urged citizens to remain calm and avoid spreading unverified information about the fire. More details about the extent of damage and the reopening timeline are expected in the coming days .
